Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Tech Support Team using the options provided.
Support Issue
Submit a request or report a problem.
Required fields are marked with an asterisk*
{"xsrfToken":"eb7846f0fa147750a7d83bdbfe9ce403cad246e6_lout","branding":{"id":"4","key":"ot","name":"Tech Support Portal","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#fffefc","headerLinkColor":"#292929","headerLinkHoverColor":"#00091a","headerLinkHoverBGColor":"#00091a","headerBadgeColor":"#00091a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ot","projectId":10097,"serviceDeskId":4,"name":"Tech Support Portal","description":"<p>Welcome! You can raise a request for Tech Support Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10149","name":"Support Issue","descriptionHtml":"","callToAction":"Support Issue","introHtml":"<p>Submit a request or report a problem.</p>","icon":10307,"iconUrl":"https://scopiolabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[9],"key":""},{"id":"10283","name":"Monitor","descriptionHtml":"","callToAction":"Monitor","introHtml":"","icon":10304,"iconUrl":"https://scopiolabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10547","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"","icon":10310,"iconUrl":"https://scopiolabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Internal"}],"orderMapping":{"9":[10149,10146,10148,10147],"10":[10149],"44":[10148]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGUyMDczNi04NGI0LTRmYjgtOTYzOC1mYTYyNTYxZDE4M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwMjMxOTUsIm5iZiI6MTc2OTAyMTk5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BZQTi7iHm0CEQq57s1UYQR9V_DhRpumud3Rryd0X6HE","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"28e20736-84b4-4fb8-9638-fa62561d183b","tokenDurationInMins":20}},"reqCreate":{"id":10149,"projectId":10097,"issueType":{"id":"10149","name":"Support Issue"},"form":{"name":"Support Issue","descriptionHtml":"","callToAction":"Support Issue","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10307,"iconUrl":"https://scopiolabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12180","fieldConfigId":"12562","label":"Contact Person","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12176","fieldConfigId":"12558","label":"Site","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_12177","fieldConfigId":"12559","label":"Scanner serial number (Fill n/a in case not available) ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_12178","fieldConfigId":"12560","label":"Processing Unit serial number (Fill n/a in case not available) ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12281","fieldConfigId":"12663","label":"Scopio Remote Access (rport) ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14696","label":"Yes","selected":false,"children":[]},{"value":"14697","label":"No","selected":false,"children":[]},{"value":"14698","label":"N/A","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11569","fieldConfigId":"11916","label":"RA Evaluation","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11573","fieldConfigId":"11920","label":"Root Cause Analysis/Conclusions/Recommendations","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10729","fieldConfigId":"10911","label":"Complaint Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12618","label":"Product Complaint","selected":false,"children":[{"value":"12827","label":"Scan Fails","selected":false,"children":[]},{"value":"12828","label":"Broken / Fallen Slides","selected":false,"children":[]},{"value":"12829","label":"HT Loader Issues","selected":false,"children":[]},{"value":"12830","label":"DSS","selected":false,"children":[]},{"value":"12831","label":"LIS","selected":false,"children":[]},{"value":"12832","label":"Barcode","selected":false,"children":[]},{"value":"12833","label":"Application Access","selected":false,"children":[]},{"value":"12834","label":"Network","selected":false,"children":[]},{"value":"12835","label":"Other Hardware Issue","selected":false,"children":[]},{"value":"12836","label":"Other Application Issue","selected":false,"children":[]},{"value":"12837","label":"Scan and Analysis Area","selected":false,"children":[]},{"value":"12992","label":"Image Quality","selected":false,"children":[]},{"value":"12993","label":"Documentation issue ","selected":false,"children":[]}]},{"value":"12620","label":"Inquiry","selected":false,"children":[]},{"value":"13454","label":"Clinical Study Feedback","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10727","fieldConfigId":"10909","label":"System State","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12616","label":"Low - Scanner and Gallery Active","selected":false,"children":[]},{"value":"12649","label":"Medium - Scanner Inactive","selected":false,"children":[]},{"value":"12650","label":"High - Scanner and Gallery Inactive","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10269","fieldConfigId":"10403","label":"Affected Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11091","label":"X100-BMA","selected":false,"children":[]},{"value":"11092","label":"X100-PBS","selected":false,"children":[]},{"value":"11525","label":"X100HT-BMA","selected":false,"children":[]},{"value":"11524","label":"X100HT-PBS","selected":false,"children":[]},{"value":"11763","label":"X100HT-CBM","selected":false,"children":[]},{"value":"12217","label":"Modified X100HT","selected":false,"children":[]},{"value":"12356","label":"RBC Enabled","selected":false,"children":[]},{"value":"12546","label":"Transport Module","selected":false,"children":[]},{"value":"12520","label":"Swap","selected":false,"children":[]},{"value":"13355","label":"X100-CBM","selected":false,"children":[]},{"value":"14048","label":"X100HT-BMA RUO","selected":false,"children":[]},{"value":"14049","label":"X100-BMA RUO","selected":false,"children":[]},{"value":"14050","label":"X100HT-PBS RUO","selected":false,"children":[]},{"value":"14051","label":"X100-PBS RUO","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10170","fieldConfigId":"10300","label":"Version","description":"Official Version Name","descriptionHtml":"<p>Official Version Name</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"14871","label":"3.6.1-GA","selected":false,"children":[]},{"value":"14661","label":"3.4.2-GA","selected":false,"children":[]},{"value":"13983","label":"3.4.1-GA","selected":false,"children":[]},{"value":"13256","label":"3.4.0-GA","selected":false,"children":[]},{"value":"13058","label":"3.1.0-SP4","selected":false,"children":[]},{"value":"13059","label":"3.1.0-SP3","selected":false,"children":[]},{"value":"13060","label":"3.1.0-SP2.1","selected":false,"children":[]},{"value":"13061","label":"3.1.0-SP1","selected":false,"children":[]},{"value":"13062","label":"3.1.0-GA","selected":false,"children":[]},{"value":"13063","label":"3.0.1-SP2","selected":false,"children":[]},{"value":"13064","label":"3.0.1-SP1","selected":false,"children":[]},{"value":"13065","label":"3.0.1-GA","selected":false,"children":[]},{"value":"13066","label":"2.1.7-SP3","selected":false,"children":[]},{"value":"13067","label":"2.1.7-SP2","selected":false,"children":[]},{"value":"13068","label":"2.1.7-SP1","selected":false,"children":[]},{"value":"13069","label":"2.1.7-GA","selected":false,"children":[]},{"value":"13070","label":"2.1.3","selected":false,"children":[]},{"value":"11308","label":"2.3","selected":false,"children":[]},{"value":"10766","label":"2.2","selected":false,"children":[]},{"value":"10672","label":"2.1","selected":false,"children":[]},{"value":"10671","label":"2.0","selected":false,"children":[]},{"value":"10670","label":"1.13","selected":false,"children":[]},{"value":"14662","label":"RC-Version","selected":false,"children":[]},{"value":"13982","label":"5.0.0-trunk1","selected":false,"children":[]}]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10874","fieldConfigId":"11056","label":"Root Cause","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12843","label":"Preparation","selected":false,"children":[{"value":"12853","label":"Scan out of coverslip area","selected":false,"children":[]},{"value":"12854","label":"Inadequate oil","selected":false,"children":[]},{"value":"12857","label":"Poor smear","selected":false,"children":[]},{"value":"12858","label":"Input error/problem/issue","selected":false,"children":[]},{"value":"12848","label":"Oil on Lens","selected":false,"children":[]}]},{"value":"12844","label":"Hardware","selected":false,"children":[{"value":"12859","label":"USB not detected","selected":false,"children":[]},{"value":"12860","label":"USB in wrong port","selected":false,"children":[]},{"value":"12861","label":"Scanner powered off","selected":false,"children":[]},{"value":"12862","label":"PU powered off","selected":false,"children":[]},{"value":"12863","label":"Unrecognized external device","selected":false,"children":[]},{"value":"12864","label":"System overheated","selected":false,"children":[]},{"value":"12866","label":"Missing GPU","selected":false,"children":[]},{"value":"12867","label":"Missing PCIe","selected":false,"children":[]},{"value":"12868","label":"Faulty Backlight/ND Filter","selected":false,"children":[]},{"value":"12869","label":"Finger Sensor","selected":false,"children":[]},{"value":"12871","label":"Misaligned Coverslip \\ Coverslip Applicator Calibration","selected":false,"children":[]},{"value":"12870","label":"Part Replacement","selected":false,"children":[]},{"value":"13553","label":"Dirty Lens","selected":false,"children":[]}]},{"value":"12845","label":"Software","selected":false,"children":[{"value":"12875","label":"SSD full","selected":false,"children":[]},{"value":"12880","label":"Unsupported barcode","selected":false,"children":[]},{"value":"12885","label":"Faulty Servers","selected":false,"children":[]},{"value":"12886","label":"Faulty configuration/settings","selected":false,"children":[]},{"value":"12887","label":"Software bug","selected":false,"children":[]},{"value":"12888","label":"Account administration","selected":false,"children":[]},{"value":"12889","label":"Deployment failed","selected":false,"children":[]},{"value":"12890","label":"Failed Scan","selected":false,"children":[]},{"value":"12891","label":"Demo Gallery","selected":false,"children":[]},{"value":"12892","label":"Database error","selected":false,"children":[]},{"value":"12893","label":"Blocking Error","selected":false,"children":[]},{"value":"12894","label":"AI DSS error","selected":false,"children":[]},{"value":"12895","label":"LIS Report/Transmission error","selected":false,"children":[]}]},{"value":"13091","label":"Network","selected":false,"children":[{"value":"13092","label":"Application not reachable","selected":false,"children":[]},{"value":"13093","label":"Connection blocked","selected":false,"children":[]},{"value":"13094","label":"Incorrect IT Configuration","selected":false,"children":[]},{"value":"13095","label":"Slow Connection","selected":false,"children":[]},{"value":"13096","label":"HTTPS Expired","selected":false,"children":[]}]},{"value":"13097","label":"General","selected":false,"children":[{"value":"13108","label":"Durability","selected":false,"children":[]},{"value":"13109","label":"Reliability","selected":false,"children":[]},{"value":"13110","label":"Safety","selected":false,"children":[]},{"value":"13103","label":"Problems with communication","selected":false,"children":[]},{"value":"13102","label":"Late or lost delivery","selected":false,"children":[]},{"value":"13101","label":"Wrong product or qty shipped","selected":false,"children":[]},{"value":"13100","label":"Labeling and Packaging","selected":false,"children":[]},{"value":"13099","label":"Regulatory Nonconformity","selected":false,"children":[]},{"value":"13098","label":"Performance","selected":false,"children":[]},{"value":"13104","label":" Incorrect or invoicing","selected":false,"children":[]},{"value":"13111","label":"Misuse","selected":false,"children":[]},{"value":"13105","label":"Complaints regarding business practices","selected":false,"children":[]},{"value":"13106","label":"Administrative Problems","selected":false,"children":[]},{"value":"13107","label":"Quality","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11797","fieldConfigId":"12177","label":"SW Bug link","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11584","fieldConfigId":"11931","label":"Part Replacement","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13496","label":"X100 Preview Camera - SC-SPP-00006","selected":false,"children":[]},{"value":"13497","label":"X100 Main Camera-SC-SPP-00007","selected":false,"children":[]},{"value":"13498","label":"X100/X100HT AC Adapter-SC-SPP-00008","selected":false,"children":[]},{"value":"13499","label":"X100 USB Cable - USB3.0-SC-SPP-00009","selected":false,"children":[]},{"value":"13500","label":"X100 USB Main Camera Cable USB3.0-SC-SPP-00010","selected":false,"children":[]},{"value":"13501","label":"X100/X100HT USB Preview Camera Cable-SC-SPP-00011","selected":false,"children":[]},{"value":"13502","label":"X100 UI board - SC-SPP-00003","selected":false,"children":[]},{"value":"13503","label":"X100 Processing Unit and Scanner Power Cables - US-SC-SPP-00015","selected":false,"children":[]},{"value":"13504","label":"X100/X100HT Objective Lens-SC-SPP-00016","selected":false,"children":[]},{"value":"13505","label":"X100/X100HT Backlight with ND Filter Cover-SC-SPP-00017","selected":false,"children":[]},{"value":"13506","label":"X100/X100HT Processing Unit Graphic Card-SC-SPP-00025","selected":false,"children":[]},{"value":"13507","label":"X100/X100HT Processing Unit SATA SSD-SC-SPP-00026","selected":false,"children":[]},{"value":"13508","label":"X100 Processing Unit NVMe SSD-SC-SPP-00027","selected":false,"children":[]},{"value":"13509","label":"X100 Processing Unit Barebone Chassis-SC-SPP-00028","selected":false,"children":[]},{"value":"13510","label":"X100 Processing Unit and Scanner Power Cables - EU-SC-SPP-00029","selected":false,"children":[]},{"value":"13511","label":"X100/X100HT Processing Unit RAM-SC-SPP-00040","selected":false,"children":[]},{"value":"13512","label":"X100 Processing Unit Power Supply Unit-SC-SPP-00041","selected":false,"children":[]},{"value":"13513","label":"X100/X100HT Main Camera Power Cable-SC-SPP-00042","selected":false,"children":[]},{"value":"13514","label":"X100 Processing Unit and Scanner Power Cables -IL-SC-SPP-00116","selected":false,"children":[]},{"value":"13515","label":"X100HT Camera IR Assembly-SC-SPP-00233","selected":false,"children":[]},{"value":"13516","label":"X100HT Fork Board Assembly-SC-SPP-00235","selected":false,"children":[]},{"value":"13517","label":"X100HT Front Door interlock-SC-SPP-00241","selected":false,"children":[]},{"value":"13518","label":"X100HT Main Camera Fiber Optic Cable-SC-SPP-00243","selected":false,"children":[]},{"value":"13519","label":"X100L Main Camera-SC-SPP-00244","selected":false,"children":[]},{"value":"13520","label":"X100HT Processing Unit NVMe SSD-SC-SPP-00251","selected":false,"children":[]},{"value":"13521","label":"X100HT Processing Unit Power Supply Unit-SC-SPP-00252","selected":false,"children":[]},{"value":"13522","label":"X100HT Processing Unit Barebone Chassis-SC-SPP-00253","selected":false,"children":[]},{"value":"13523","label":"X100 Processing Unit USB Extension Card-SC-SPP-00255","selected":false,"children":[]},{"value":"13524","label":"X100HT Slide Cassettes-SC-SPP-00256","selected":false,"children":[]},{"value":"13525","label":"X100L USB Cable-SC-SPP-00258","selected":false,"children":[]},{"value":"13526","label":"X100HT Coverslip Applicator Assembly-SC-SPP-00259","selected":false,"children":[]},{"value":"13527","label":"X100HT Front Door-SC-SPP-00261","selected":false,"children":[]},{"value":"13528","label":"X100HT Processing Unit HDD-SC-SPP-00264","selected":false,"children":[]},{"value":"13529","label":"X100HT Coverslips Cassette-SC-SPP-00265","selected":false,"children":[]},{"value":"13530","label":"X100HT Load Cell Assembly-SC-SPP-00266","selected":false,"children":[]},{"value":"13531","label":"X100HT Active Alignment Assembly-SC-SPP-00268","selected":false,"children":[]},{"value":"13532","label":"X100HT Power Microswitch Assembly-SC-SPP-00269","selected":false,"children":[]},{"value":"13533","label":"X100L 2-Slides Tray-SC-SPP-00270","selected":false,"children":[]},{"value":"13534","label":"X100HT Wire Alignment Assembly-SC-SPP-00271","selected":false,"children":[]},{"value":"13535","label":"X100HT Needle Assembly-SC-SPP-00272","selected":false,"children":[]},{"value":"13536","label":"X100HT Fork-SC-SPP-00273","selected":false,"children":[]},{"value":"13537","label":"X100HT IR LED Assembly-SC-SPP-00274","selected":false,"children":[]},{"value":"13538","label":"X100HT Peristaltic Pump Assembly-SC-SPP-00275","selected":false,"children":[]},{"value":"13539","label":"X100HT Tubes Kit-SC-SPP-00276","selected":false,"children":[]},{"value":"13540","label":"X100HT Preview Camera Assembly-SC-SPP-00280","selected":false,"children":[]},{"value":"13541","label":"X100HT Processing Unit and Scanner Power Cables - US-SC-SPP-00281","selected":false,"children":[]},{"value":"13542","label":"X100HT Processing Unit and Scanner Power Cables -IL-SC-SPP-00285","selected":false,"children":[]},{"value":"13543","label":"X100HT Processing Unit and Scanner Power Cables - EU-SC-SPP-00286","selected":false,"children":[]},{"value":"13544","label":"X100HT Flex Flat Cable - Camera IR Assembly-SC-SPP-00301","selected":false,"children":[]},{"value":"13545","label":"X100 Scanner (Complete Unit)-SC-SYS-00003","selected":false,"children":[]},{"value":"13546","label":"X100 Processing Unit (Complete Unit)-SC-SYS-00004","selected":false,"children":[]},{"value":"13547","label":"X100HT Processing Unit (Complete Unit)-SC-SYS-00006","selected":false,"children":[]},{"value":"13548","label":"X100HT Scanner (Complete Unit)-SC-SYS-00005","selected":false,"children":[]},{"value":"14561","label":"X100/X100HT Main Board SC-SPP-00002 ","selected":false,"children":[]},{"value":"13817","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10873","fieldConfigId":"11055","label":"Resolution type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"12838","label":"Verbal Instruction","selected":false,"children":[]},{"value":"12839","label":"Remote","selected":false,"children":[]},{"value":"12840","label":"Scopio On-site","selected":false,"children":[]},{"value":"12841","label":"Distributor On-site","selected":false,"children":[]},{"value":"12842","label":"Distributor Solved","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11580","fieldConfigId":"11927","label":"User injury / potential injury?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13491","label":"Yes","selected":false,"children":[]},{"value":"13492","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11567","fieldConfigId":"11914","label":"Wrong Patient identification issues (mix-up)?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13460","label":"Yes","selected":false,"children":[]},{"value":"13461","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11568","fieldConfigId":"11915","label":"Cyber and information security breach?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13462","label":"Yes","selected":false,"children":[]},{"value":"13463","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11570","fieldConfigId":"11917","label":"Approved by RA","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13464","label":"Yes","selected":false,"children":[]},{"value":"13465","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11578","fieldConfigId":"11925","label":"The device may have caused or contributed to a death or serious injury? ","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13485","label":"Yes","selected":false,"children":[]},{"value":"13486","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11579","fieldConfigId":"11926","label":"This or a similar device malfunction, if recurred, could cause or contribute to death or serious injury?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13488","label":"Yes","selected":false,"children":[]},{"value":"13489","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11577","fieldConfigId":"11924","label":"Temporary or permanent serious deterioration of a patient's, user's or other person's state of health? ","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13482","label":"Yes","selected":false,"children":[]},{"value":"13483","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11576","fieldConfigId":"11923","label":"A serious public health threat? ","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13479","label":"Yes","selected":false,"children":[]},{"value":"13480","label":"No","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11581","fieldConfigId":"11928","label":"Is this a reportable complaint? ","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13493","label":"Yes","selected":false,"children":[]},{"value":"13494","label":"No","selected":false,"children":[]}]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_11571","fieldConfigId":"11918","label":"RA Evaluation Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11575","fieldConfigId":"11922","label":"Does this require a Risk Analysis Update? ","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13468","label":"Yes","selected":false,"children":[]},{"value":"13469","label":"No","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11582","fieldConfigId":"11929","label":"Hazard","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11583","fieldConfigId":"11930","label":"Does this complaint have an environmental impact?","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":"N/A - This issue doesn't have any environmental impact","presetValues":[],"defaultObjectAsJson":"\"N/A - This issue doesn\\u0027t have any environmental impact\""},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_11071","fieldConfigId":"11286","label":"CAPA Required","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"13025","label":"Yes","selected":false,"children":[]},{"value":"13026","label":"No","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11599","fieldConfigId":"11946","label":"If yes – indicate CAPA number and risk level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11600","fieldConfigId":"11947","label":"If No – indicate a rationale","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_11601","fieldConfigId":"11948","label":"RA & QMS closure date:","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_11830","fieldConfigId":"12210","label":"Closed By","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://scopiolabs.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_11830&showAvatar=true&query="},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11137","fieldConfigId":"11352","label":"Orcanos Ticket Number (If Required)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11005","fieldConfigId":"11220","label":"User Guide comments","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10737","fieldConfigId":"10919","label":"Address","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11764","fieldConfigId":"12111","label":"Contact Person Phone Number","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11572","fieldConfigId":"11919","label":"Document Number and Revision","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":"QF-85-03-2 Rev. B","presetValues":[],"defaultObjectAsJson":"\"QF-85-03-2 Rev. B\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10732","fieldConfigId":"10914","label":"Scanner S/N","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10149","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10149","calendarParams":{"firstDay":0,"date":"2026-01-21T20:59:55+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGUyMDczNi04NGI0LTRmYjgtOTYzOC1mYTYyNTYxZDE4M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwMjMxOTUsIm5iZiI6MTc2OTAyMTk5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BZQTi7iHm0CEQq57s1UYQR9V_DhRpumud3Rryd0X6HE","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"28e20736-84b4-4fb8-9638-fa62561d183b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}